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Frequently Asked Question
Our customers satisfaction is our number one priority.
We offer a full refund within 7 days from the time of delivery & the product has NOT been opened and is UNUSED.
Please note that customers will be responsible for shipping costs unless there was an erorr on our part.
Any returns must be in the original packaging with proof of purchase. If the item is open we will NOT refund you.
Only exchanges will be given for defective products within 7 days from delivery date.
We never see your card number
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery
Takes around 4-7 business days from date of order. Please note that we do have a 24-48 hour proccesing time.
Priority delivery
Takes around 2-5 business days from date of order. Please note that we do have a 24-48 hour proccesing time.
Expedited delivery
Takes around 1-3 business days from date of order. Please note that we do have a 12-24 hour proccesing time for expedited.
If your order hasn't arrived after two weeks, please contact us and we will look into the details and make sure you are taken care of.
We ship everything PACT ACT compliant.
This means:
Adult 21+ Signature Required
We do not ship to states who have banned online sales of flavored nic disposable products.
Our Support Team is in office:
Monday - Friday: 9am - 6pm
Sat - Sun: Closed
(Pacific Standard Time)
We can only be contacted through our LIVE CHAT at the bottom right of the screen:
Using live chat as a method of customer support for online retail has several advantages over other methods, making it superior in many ways. Here are some reasons why:
- Real-time communication: Live chat provides instant communication between customers and customer support representatives, allowing for quick and efficient resolution of issues. This can lead to higher customer satisfaction rates and increased loyalty.
- Convenience: Live chat allows customers to get help without leaving the website, eliminating the need for phone calls or emails. This saves time and effort and provides a better user experience.
- Multitasking: Customers can multitask while using live chat, unlike phone calls or emails. They can continue browsing the website or doing other tasks while waiting for a response from the customer support representative.
- Personalization: Live chat allows customer support representatives to provide personalized assistance, based on the customer's needs and preferences.
- If there are no live agents available then your inquiry will be treated as an email and communication will continue through the email you used to initiate the chat.
Overall, live chat is a highly effective method of customer support for online retail, providing real-time communication, convenience, multitasking, personalization.
If you use our Live Chat with agents not available we will respond to the email you used to initiate the chat.
Customers Love Us
This is what they had to say
Samantha Lee
Verified Customer
They went above and beyond to help me find the perfect disposable since the store next to me stopped carrying them (Flavor Ban) and even provided me with helpful tips on how to use it. I couldn't be happier with my purchase and will definitely be a repeat customer!
Matthew Johnson
Verified Customer
I had a problem with my order and reached out to their customer service team for assistance. I was surprised by how quick they responded and how helpful they were in resolving the issue. Will definitley be back.
Alex Parker
Verified Customer
I made a purchase and was impressed with the quality of their products. The item arrived in perfect condition. I also appreciate how fast the shipping time was. I would highly recommend this site to anyone looking for disposables instead of going into the store.